Soft Baddie

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Frequently Asked Questions

Find answers to common questions about our products and services

Once your return is received and approved, please allow 5–10 business days for processing. You’ll receive a confirmation email once your refund or store credit has been issued.
Yes, exchanges may be available for unused, unworn items in original condition. Requests must be made within 7 days of delivery. Availability depends on stock, and customers are responsible for return shipping unless the item is faulty or incorrect.
Yes. If your item arrives damaged, please contact us within 48 hours of delivery with clear photos or videos showing the issue and packaging. Once verified, we will arrange a replacement or refund.
We offer flat-rate shipping of $7.50 on all orders.